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Summary:
12+ years Technical Training Management
· Course
development, live and remote class delivery, and tracking.
12+ years Personnel Management
· Scheduling,
task management, reviews, and promotions.
8+ years Computer and Telephony systems
· Design,
implementation, training, and management.
4+ years Project Management
· Systems
design, implementation, product development, and training programs.
Technologies (installation, integration, troubleshooting, and optimization)
· Operating
Systems: Microsoft OS’s Windows (3.1/9x/NT/2000/XP/Vista), DOS, Unix, Apple OS X
· DBMS:
Microsoft Access/SQL (7/2000), Oracle 8i
· Application/Web
Servers: BEA Weblogic, IBM WebSphere, and Microsoft IIS
· Office
Applications: Microsoft Office Suite, Lotus Smart Suite
· Programming:
Visual Basic, HTML, Java, and Java Script
· Telephony
Systems: PBX, ACD, Voice Messaging, and Call Flow Design
- Networking: TCP/IP, Internet, FTP, Firewall, Wireless, VPN, and
Routers
- Work Force Management Solutions: Blue Pumpkin/Witness/Verint Advisor, Activity
Manager, Director Enterprise, Planner, and Director Essential
Proven strong analytical
skills and experience to define and manage support projects.
Able to communicate and interface with all levels of management.
Ability
to effectively manage stressful situations for an on top outcome!
Experience:
12/2002 to Present Coastal Computer Care, Pacifica, CA
OWNER
7/1999 to 4/2005 California Air National Guard, 129th Rescue Wing, Moffett Federal Air Field, CA
TECHNICAL SERGEANT, AIRCRAFT STRUCTURAL MAINTENANCE,
CRAFTSMAN
4/2003 to 7/2003
U. S. Air Force, Deployed, Operation Iraqi Freedom
TECHNICAL SERGEANT, AIRCRAFT STRUCTURAL MAINTENANCE,
CRAFTSMAN
3/2000 to 12/2002 Blue Pumpkin Software Inc., Sunnyvale, CA
PRODUCT MANAGER
TECHNICAL SUPPORT
TECHNICAL
SUPPORT HARDWARE COORDINATOR
PRODUCT ARCHITECT
WORLD WIDE TRAINING COORDINATOR
PRODUCT LEAD/MANAGER
3/2001 to 3/2002 Skyline College, San Bruno, CA
INSTRUCTOR
7/1999 to 3/2000 Unified TelData Inc., San Francisco, CA
PROJECT MANAGER
TRAINER
SUPERVISING TECHNICIAN
8/1982 to 7/1999 United States Navy, Various Locations
PRODUCTION CONTROL MANAGER
ADMINISTRATIVE / QUALITY CONTROL MANAGER
COMMAND TRAINING COORDINATOR
DATABASE ADMINISTRATOR
EDUCATION:
Community College of the Air Force, AS in Aviation Maintenance Technology
Telecommunications Technology Certificate from Skyline College, San Bruno CA.
Leadership Advantage Seminar from Dale Carnegie Training, Campbell, CA.
Click here to email me with questions.
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